Ordering
- What payment methods do you accept?
- Can I cancel or change an order after I place it?
- How long until my order ships?
- My promo code isn’t working?
- How do I apply a $50 Gift Card to my order?
- Do you accept HSA (Health Savings Account) cards?
Shipping
Subscriptions
- What is an AutoShip subscription?
- Can I change the date of my AutoShip subscription?
- How do I change the shipping address on my AutoShip subscription?
- How do I change the card payment method on my AutoShip subscription?
- How do I change the products for my next AutoShip order?
- How do I cancel my AutoShip subscription?
Rewards
- What is Good Rewards?
- How do I redeem my points for savings on subscription?
- How do I reinstate lost reward points?
- How do Affiliate Plus+ and Affiliate accounts earn rewards?
- How do I access or transfer funds from my i-Payout account?
- How do I earn Gift Cards to give $50 savings to people?
Returns
- What is Touchstone Essentials’ return policy?
- How do I return my order?
- Where do I send my return package back for a refund (US)?
- Where do I send my return package back for a refund (international)?
- Where do I send my return package back for a refund (UK)?
- What is the address to return my order for a refund (Europe)?
Account Info
- What is an Affiliate Plus+?
- What is an Affiliate?
- What is the difference between an Affiliate Plus+ and an Affiliate?
- Forgot your password? How to retrieve your username or password.
- How do I update my address?
- How long do Affiliate Plus+ savings last?