Returns

We back our high-quality products with a 30-day unconditional empty-bottle money-back guarantee. If you’re not satisfied for any reason, you can return your order for a full refund, which is issued back to the original payment method used, less return shipping.

For US orders, log in to your account to use the self-service return process in your Order History, which includes a printable pre-filled shipping label.

For international orders, contact our Support Team for a Return Merchandise Authorization (RMA) number and shipping instructions.

If you’re not loving your results, you’re covered with a 30-day empty-bottle money-back guarantee.

For orders shipped in the US, you can start the return process by logging in to your account, navigating to Order History and selecting the Return Order link next to your order, following the prompts and directions provided in the process. This return link is active from the time of delivery to 30 days after, for a full 30-day money-back guarantee.

For orders shipped internationally, contact the Support Team within 30 days of delivery for a Return Merchandise Authorization (RMA) number, which should be referenced on the exterior and interior of the return package. It’s recommended to use a shipping method that provides you with tracking on your return package.

Once a return is received, it takes about 5-7 business days for the return team to inspect and process it, after which a refund will be issued back to the original form of payment, less any shipping and handling. After that, it can take a week or more for your card provider to clear the funds and show the refund on your statement.

For orders shipped within the US, use our self-service return process, which includes a printable pre-filled shipping label. The cost of the return shipping (currently $8.50), is deducted from your refund when the product is received back.

Simply follow these step-by-step instructions:

1. Log in to your account
2. Navigate to Order History
3. Select the Return Order link next to your order
4. Select the item(s) you wish to return
5. Choose a reason for the return
6. Review the summary page (then continue)
7. Click the “Submit Your Return” button
8. Scroll to the “Download Shipment Label” and print
9. Attach the label to your package
10. Drop the return package off at your local USPS post office
    
    

If your package shipped from the US (all markets except the UK and EU), contact the Support Team for a Return Merchandise Authorization (RMA) number, which should be referenced on the exterior and interior of the return package. It’s recommended to use a shipping method with tracking on your return package. The return address is:

Touchstone Essentials Returns

RMA #_______

3581 S Mountain Vista Pkwy

Provo, Utah 84606

USA

If your package is unopened and arrived via Royal Mail in the UK, you can write "Refused" across the shipping label and bring the box to your local post office to have them scan the tracking barcode as "Refused/Returned to Sender." It may take a little longer to arrive and doesn’t provide you with tracking, but it should get the job done.

If your package is opened or used, contact the Support Team for a Return Merchandise Authorization (RMA) number, which should be referenced on the exterior and interior of the return package. It’s recommended to use a shipping method with tracking on your return package. The return address is:

Touchstone Essentials Returns

RMA #____________

Unit 20 Radar Way

Christchurch

DORSET

BH23 4FL

If your package shipped within Europe, contact the Support Team for a Return Merchandise Authorization (RMA) number, which should be referenced on the exterior and interior of the return package. It’s recommended to use a shipping method with tracking on your return package. The return address is:

Touchstone Essentials Returns

RMA #____________

Unit 20 Radar Way
Christchurch
DORSET
BH23 4FL

Once your return has been received, it takes approximately 5-7 business days for the return team to inspect and process the return, after which a refund will be issued back to the original form of payment, less any shipping and handling. While Touchstone Essentials issues the refund promptly, your credit card company may take up to 10 business days to make the funds available on your account. You can check your statement to see when it is posted.