If your package shipped from the US (all markets except the UK and EU), contact the Support Team for a Return Merchandise Authorization (RMA) number, which should be referenced on the exterior and interior of the return package. It’s recommended to use a shipping method with tracking on your return package. The return address is:
Touchstone Essentials Returns
RMA #_______
3581 S Mountain Vista Pkwy
Provo, Utah 84606
USA