If you’re not loving your results, you’re covered with a 30-day empty-bottle money-back guarantee.
For orders shipped in the US, you can start the return process by logging in to your account, navigating to Order History and selecting the Return Order link next to your order, following the prompts and directions provided in the process. This return link is active from the time of delivery to 30 days after, for a full 30-day money-back guarantee.
For orders shipped internationally, contact the Support Team within 30 days of delivery for a Return Merchandise Authorization (RMA) number, which should be referenced on the exterior and interior of the return package. It’s recommended to use a shipping method that provides you with tracking on your return package.
Once a return is received, it takes about 5-7 business days for the return team to inspect and process it, after which a refund will be issued back to the original form of payment, less any shipping and handling. After that, it can take a week or more for your card provider to clear the funds and show the refund on your statement.