Ordering

We accept Visa®, MasterCard®, Discover® and American Express® (US currency only) as payment methods at TheGoodInside.com. All purchases are secured by end-to-end encryption. We do not accept PayPal®, wire transfers, or checks. Your order will show on your statement as Touchstone Essentials.

Once an order is placed, it is promptly submitted to the distribution center, where it is packed for shipment, hence changes and cancellations typically cannot be made. However, there is a narrow window between when you place the order and when it is submitted to the distribution center where a cancellation may occur.

If that window is open, a “cancel order” button will be visible in the order history section of your account. Log in to your account, and navigate to order history from the dashboard to see if cancellation is possible for a recently placed order. If the “cancel order” button is not visible, the order has already been submitted for shipping.

AutoShip subscription orders are processed overnight on their scheduled shipment day so they also cannot be revised. All orders are backed by our 30-day goodness guarantee. See the return policy for details on how to return an order for a refund.

Once you submit your order, we get right on it. Typically, orders placed by 11 am Eastern Time (ET) ship the same business day for the US and Canada. Our UK distribution center services orders within Europe and orders received by 1 pm Greenwich Mean Time (GMT) typically ship the same business day. Orders placed on holidays and weekends ship the next business day.

Whether it’s a special sale event or a $50 Gift Card, only one promotional code can be used per order. If the promo code was for a sale event, the code may have expired or already been used once for that account. If the $50 Gift Card code is not accepted on your first order with us, it may be because the code has expired. In that case, connect with the person who gave you the Gift Card to receive a new code. If you believe the code was rejected in error, reach out to the Support team for assistance.

Congrats, someone must really like you. To use your $50 Gift Card code, shop online, making sure to purchase a minimum of $75 (subtotal). Then, during checkout, enter the Gift Card code in the promo code box to receive a $50 discount on your first order. Only one promotional code can be used per order, and Gift Cards only apply to the first order. If the $50 Gift Card code is not accepted, it may be because the code has expired (they expire at midnight on Sunday). In that case, connect with the person who gave you the Gift Card to receive a new code. If you believe the code was rejected in error, reach out to the Support team for assistance.

Health Savings Accounts (HSAs) can be used to pay for out-of-pocket medical expenses. They are permitted for nutritional supplements when those supplements are recommended by a health care professional for a specific concern. If your HSA card has a Visa®, MasterCard®, Discover® or American Express® number, it can be used in the online store just like you would use a credit card. If your HSA card is declining, check with your employer or plan administrator to see if they have restrictions regarding the use of HSA cards for dietary supplements.

As an added layer of security, we don’t save your payment information when you place a one-time order with us. Payment information is saved for AutoShip subscriptions since those orders process each month.

While we ship around the world, we process most countries’ orders in US dollars, with a few exceptions. Our friendly neighbors to the north have products displayed and processed in Canadian dollars, and down under, we display and process orders for our Aussie friends in Australian dollars. Across the pond, orders in the UK are shown and processed in pounds sterling. And orders in the eurozone are shown and processed in Euros. This ensures a consistent price point for those markets that is not subject to foreign currency transaction fees.